Complaints Handling Process
Complaints Handling Process
Step 01
Complaint Administrator will receive the request and transfer it to the Sector Co-ordinator
1 working day
01
Receive the complaint
through "04" Portal
through "04" Portal
02
Contact the customer and
verify the information provided
verify the information provided
Step 02
Complaint Administrator will receive the request and transfer it to the Sector Co-ordinator
3 working days
Review the complaint
and respond accordingly
and respond accordingly
Step 03
Complaint Administrator will review and inform the customer on the resolution
1 working day
01
Review the response from
the section co-ordinator
the section co-ordinator
02
Contact the customer
and inform the solution
and inform the solution
03
Send customer satisfaction
survey to the user and close the complaint
survey to the user and close the complaint
