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Frequently Asked Questions About the Barwa Programme
1. What is the Barwa programme?
Barwa is an initiative launched by Dubai Land Department in collaboration with the Community Development Authority in Dubai. It provides integrated real estate services for senior citizens and People of Determination, supporting their independence, comfort and well-being while helping them maintain their properties and sustain their real estate income.
2. Who can benefit from the programme?
The programme serves senior citizens and People of Determination, offering comprehensive real estate services tailored to their needs and designed to enhance their quality of life.
3. What are the objectives of the Barwa programme?
The programme aims to:
• Meet the real estate needs of senior citizens and People of Determination.
• Support their independence and comfort.
• Help sustain their real estate income.
• Provide high-quality services.
• Strengthen partnerships with public and private sector organisations.
4. What are the programme’s main services?
The programme offers:
• Mobile services and personalised assistance through Al Taresh and Al Karani.
• Accessible digital services through Al Kaitoob andAl Mersal .
• Financial and real estate advisory services.
• Awareness and training initiatives, including Real Estate Katateeb educational workshops.
• Dedicated reception lounges through Al Barza.
• Property leasing and maintenance management through private sector partnerships underAl Hasela .
• Integrated support through public sector partnerships, including the ‘Registry of Honoured Citizens’
5. Can beneficiaries manage their properties remotely?
Yes. The Al Kaitoob platform lets beneficiaries manage their properties from home or anywhere else through an accessible digital interface designed around their needs.
6. What is Al Karani?
Al Karani is a personal assistant assigned to each beneficiary to follow up regularly on real estate transactions and provide the support they need.
7. How does the programme help sustain real estate income?
The programme supports sustainable real estate income through effective property management, real estate investment support, and professional private-sector partnerships that help maintain rental continuity.
8. Does the programme include maintenance services?
Yes. Through private-sector partnerships under Al Hasela, the programme provides routine and urgent maintenance services to keep properties in good condition.
9. How does the programme provide ongoing support and communication?
The Al Mersal team provides digital support and responds to enquiries through the call centre. Regular field visits also help ensure that beneficiaries’ needs are being met.
10. Does the programme work with other government entities?
Yes. Barwa works with government entities, including the Community Development Authority through the ‘Registry of Honoured Citizens’, to provide coordinated support that addresses beneficiaries’ real estate and social needs.
11. What is Real Estate Katateeb?
Real Estate Katateeb offers regular workshops and training courses that help senior citizens and People of Determination understand property management and real estate investment through clear, accessible guidance.
12. What is Al Barza?
Al Barza provides dedicated reception lounges at DLD service centres, offering a comfortable environment and hospitality tailored to beneficiaries’ needs while they complete their transactions.
13. How does Al Taresh improve customer experience?
Al Taresh is a fully equipped mobile unit that delivers real estate services directly to beneficiaries’ homes, reducing the need for senior citizens and People of Determination to travel to service centres.
14. What is the difference between Al Taresh and Al Mersal?
Al Taresh delivers services in person through mobile units, while Al Mersal provides remote assistance and responds to enquiries through digital channels and the call centre.
15. What support does Al Karani provide?
Al Karani assists beneficiaries with real estate procedures, follows up on transactions, and provides guidance and support throughout the process.
16. What are the benefits of private sector partnerships under Al Hasela?
These partnerships provide professional property management services, including leasing, maintenance, regular reporting and investment advice, to help beneficiaries maintain their properties and support sustainable income growth.
17. What reports do beneficiaries receive?
Beneficiaries receive clear, easy-to-understand monthly reports on their properties’ condition and financial returns, helping them monitor their assets and income.
18. What digital services does the programme provide?
The programme provides:
• Al Kaitoob: An accessible platform for managing properties remotely.
• Al Mersal: Support and responses to enquiries through a 24-hour hotline.
19. How does Barwa accommodate the needs of People of Determination?
The programme’s digital platforms, facilities and field services are designed to accommodate the needs of People of Determination, using technology to make real estate procedures more accessible.
20. What is the role of the Community Development Authority?
The collaboration enables the exchange of relevant data about senior citizens and People of Determination, helping DLD provide coordinated real estate and social support while respecting beneficiaries’ privacy.
21. Is Barwa a temporary or long-term programme?
Barwa is a long-term programme that reflects DLD’s commitment to supporting and empowering senior citizens and People of Determination in managing their real estate affairs.
